Support

Frequently asked questions

Clear answers about niche perfumery, product authenticity, delivery, returns, gifts and stock availability.

Do you sell original perfumes?

Yes. Atelierul de Parfum sells only original products from carefully selected sources. Every perfume is presented with clear information so customers can choose with confidence. We focus on premium selections, niche perfumes and creations with a distinct identity, for people looking for more than an ordinary perfume: a refined olfactory experience.

Do you have niche perfumes and rare editions?

Yes. Our selection includes niche perfumes, premium perfumes, limited editions and hard-to-find products, depending on stock availability. Availability can vary, as some products are made in small batches or offered for limited periods. We recommend ordering as soon as the product you want is available.

How long does delivery in Romania take?

For products in stock, standard delivery usually takes 2–4 working days from order confirmation. The delivery time can vary depending on the delivery address, product availability, the courier schedule, busy periods or circumstances beyond the control of Atelierul de Parfum.

Can I return a perfume?

Yes, returns are possible under the applicable law and our return policy. For hygiene, safety and product-protection reasons, returns are accepted for eligible products that are unopened, sealed and kept in their original packaging. Unsealed, used, damaged or incomplete products may be refused, in line with the applicable legal and commercial terms.

Do you offer gift wrapping?

Yes. On request, perfumes can be prepared as a gift, with elegant wrapping and careful presentation for special occasions. Gift wrapping availability can depend on the product, the order and the stock of wrapping materials. Final details can be confirmed before the order is completed.